F.A.Q.

№ 1

What is the reason for cracking the glass oven?

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The glass of the oven door cooker is made of heat-improved, safety glass, a side characteristic of which is fragility. The main cause of glass breakage is mechanical impact (inaccurate handling), sharp temperature drop (spilled water, splashing onto the heated glass surface).

№ 2

Why does the electric burn lose their working capacity over time?

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The likely reason for the failure of the hotplate is non-compliance with the rules of operation of the device. The operating manual details the rules for operating the device to ensure long-term and uninterrupted operation. In particular: you can not use the stove for other purposes, for heating the room, drying laundry, etc. Do not turn on the hot plate without a load (dishes). Use the appropriate utensils described in the instruction manual. Excessive loads.

№ 3

When using the oven burner goes out

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Let us consider the most common situation: gas oven, model 00-G, used fuel type - natural gas (G20), centralized supply, when using the lower burner of the oven, the lower burner of the oven goes out. There are two possible reasons: insufficient oxygen flow to the burner, while during operation the burner flame is yellow. (A health hazardous situation, carbon monoxide is generated. According to the operating instructions, the stove must be installed in a room with good natural ventilation.) Or the oven burner extinguishes from the wrong parameters of the supply gas network (uneven / insufficient gas pressure in the network). In these cases, it is necessary to urgently contact the regional gas supplier to check / clarify the parameters and further adjust the supply network.

№ 4

Plate handles fall out

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To replace the handle of the gas stove, call the customer service.

№ 5

Electric ignition does not work

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Electric ignition does not work for two reasons: either there is no supply voltage (check the connection of the plate, safely check the presence of voltage in the network), or due to a malfunction of the internal elements of the plate (call the service department, in no case do not try to repair the device yourself).

№ 6

The divider melted

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The reason may be incorrect installation of the desktop burner divider in the divider cup (with a skew), incorrect installation of the divider cover (offset), or the use of inappropriate utensils (large diameter, such as a pelvis with jam on all four burners), or excessive loads (more than 16 hours per day, see cooking stove manual).

№ 7

Unable to turn the handles

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Do not try to fix it yourself. It is recommended to call the customer service.

№ 8

How to use an electric oven?

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The electric oven must be used according to the instruction manual and only for its intended purpose.

№ 9

How to use a gas oven?

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Gas oven must be used according to the instruction manual and only for its intended purpose.

№ 10

Why oven glass is not included in the warranty

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The glass of the oven door cooker is made of heat-improved, safety glass, a side characteristic of which is fragility. The main cause of glass breakage is mechanical impact (inaccurate handling), sharp temperature drop (spilled water, splashing onto the heated glass surface).

№ 11

During the operation of gas burners, the enamel of the desktop and dishes turns black

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The cause of soot is incomplete combustion of gas. VERY DANGEROUS SITUATION, HEALTH HAZARD !!! A CARBON GAS IS FORMED !!! URGENTLY DISCONNECT THE PLATE AND ventilate the room. (According to the instruction manual, the stove must be installed in a room with good natural ventilation.)

№ 12

The hotplate does not work

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Electric ignition does not work for two reasons: either there is no supply voltage (check the connection of the plate, safely check the presence of voltage in the network), or due to a malfunction of the internal elements of the plate (call the customer service, in no case do not try to repair the device yourself).

№ 13

New gas burns badly

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The gas / combination stove is made to operate on 2 (two) types of gaseous fuel (see instruction manual) - natural gas (G20), liquefied propane-butane mixture (G30). And from the factory, the stove comes out adjusted for operation on natural gas (G20), to reconfigure the stove to work on the liquefied propane-butane mixture (G30), you must contact your nearest service center to replace the burner nozzles (supplied with the stove) mandatory mark in the instruction manual on the changes made.

№ 14

Electrical ignition works non-stop

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The likely cause may be the sticking of the tap / control knob to the down position. It is necessary to remove the crane control knob, clean the knob and collar, put in place. If the defect has not been eliminated by cleaning the handle, call the service department.

№ 15

Why does working surface paint come off?

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The working surface of the plate is covered with a special enamel, which in essence is a thin layer of glass. Splitting occurs from excessive mechanical stress (careless handling).

№ 16

Why do oven burners burn badly?

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The main reasons are: incorrect parameters of the supply gas network (uneven / insufficient gas pressure in the network). In this case, you should contact your regional gas supplier to check / clarify the parameters and further adjust the characteristics of the supply network, or clogging the nozzles of the oven burners, in this case you need to contact the customer service for routine maintenance.

№ 17

The electric burner does not work

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The hotplate does not work for two reasons: either there is no supply voltage (check the connection of the plate, a safe way to check the presence of voltage in the network), or due to malfunction of the internal elements of the plate (call the service department, in no case do not try to repair the device yourself).